Managed IT for the mid-market
Helios IT is the managed partner for companies that have outgrown ad-hoc support but do not want an in-house department. Proactive monitoring, a helpdesk that answers on the first ring, and cloud that scales with you.
What we do
From the laptop on the desk to the workload in the cloud — Helios IT plans it, secures it, and keeps it running.
Your outsourced IT department: unlimited helpdesk, on-site when needed, and a dedicated account engineer who knows your setup.
Migrate to Microsoft 365 and Azure without the drama — planned, executed and supported by people who have done it a hundred times.
Layered defence sized for the mid-market: identity, endpoint, email and awareness — with the evidence auditors ask for.
Tested, immutable backups and a recovery plan you have actually rehearsed — so a bad day never becomes a bad quarter.
Fast, segmented, secure networks across every site — wired, wireless and the VPN that ties remote workers in safely.
A technology roadmap tied to your business plan, plus a virtual CIO in the room when the big decisions come up.
Why Helios
Most companies do not need a bigger IT team — they need one that is proactive, accountable and easy to reach. That is the gap Helios IT was built to close.
We run your infrastructure the way we would run our own: patched, monitored and backed up, with security baked in rather than bolted on. When something breaks, you talk to an engineer who already knows your environment — not a stranger reading a script.
And because everything is a fixed monthly price, our incentives point the same way yours do: keep things running, prevent the fire, and plan the next step before it becomes urgent.
How onboarding works
A structured onboarding means no gaps in cover and no nasty surprises later.
We map your infrastructure, users and risks, then hand you a plain-English report with the quick wins first.
We close the urgent gaps — MFA, patching, backups and monitoring go on every device in week one.
Documentation, tooling and helpdesk go live. Your team gets one number to call and one portal to check.
Quarterly reviews turn the roadmap into action, so your IT gets a little better every single month.
Client stories
“We moved 180 people to Microsoft 365 over a single weekend and nobody noticed on Monday — which is exactly how a migration should feel.”
“The helpdesk actually answers. After years of tickets disappearing into a void, having a named engineer who knows us has changed how the whole company works.”
“When a supplier got hit by ransomware, Helios walked us through our own defences in an afternoon. We slept fine that night. That is what we pay for.”
Questions
A simple fixed price per user, per month that includes unlimited helpdesk, monitoring, patching, security tooling and backups. Projects such as a cloud migration are quoted separately and always up front — no hourly surprises on your monthly bill.
Our SLA is a 30-minute response for standard issues and 15 minutes for anything business-critical, around the clock for managed clients. In practice the helpdesk answers most calls in under a minute.
No. We meet your infrastructure where it is. Plenty of our clients run a hybrid setup, and we only recommend moving a workload to the cloud when it genuinely lowers cost, risk or effort.
They usually love us. We take the repetitive helpdesk load and the 2 a.m. alerts off their plate so they can focus on the projects that actually move your business forward.
Yes. Security and documentation are part of how we run every client, so the evidence auditors ask for already exists. We regularly take clients through certification and supplier security reviews.
Get started
Tell us a little about your setup and we will come back within one business day to arrange a free, no-obligation infrastructure audit.